At Lucid Poker, your privacy matters. Here’s the short version of how we handle your data:
Refunds: Purchases are refundable within 14 days, as long as our refund policy hasn’t been abused.
Lucid Education, Inc. values your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Services, including our website (https://lucidpoker.com), related subdomains, and software applications.
Personal Information: Name, email, billing information, and account credentials you provide when registering or making purchases.
Usage Data: Training progress, session activity, and performance metrics generated when you interact with our training tools and content.
Device and Technical Data: IP address, browser type, operating system, and crash logs.
Cookies and Tracking Data: Information collected via cookies, pixels, and similar technologies to remember preferences and analyze traffic.
Community Data: Information you share in leaderboards, forums, or public features, such as usernames, performance statistics, and posts.
We use collected information to provide, improve, and personalize our Services. This includes processing transactions and subscriptions, recommending drills and training content, communicating with you about updates, promotions, or support, monitoring usage to ensure security, and conducting analytics and product development.
We may share information with service providers such as payment processors, hosting providers, and analytics tools. We may also disclose information as part of a business transfer such as a merger or acquisition, or when required by law. We do not sell your personal information.
Lucid Poker uses cookies and third-party tools such as Google Analytics or Mixpanel to measure engagement and improve the Services. You may disable cookies in your browser, but some features may not function as intended.
We retain your information as long as your account is active or as necessary to provide the Services. If you delete your account, we will remove personal data but may retain anonymized or aggregated data that does not identify you.
We use industry-standard safeguards such as TLS/SSL encryption and role-based access controls to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against breaches.
If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our providers operate. By using the Services, you consent to such transfers.
Depending on your jurisdiction, including the GDPR (EU/UK) and CCPA (California), you may have rights to access, correct, delete, restrict processing of, or port your personal data. To exercise these rights, contact us at support@lucidpoker.com.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.
Lucid Education, Inc. (DBA Lucid Poker)
15511 W. Highway 71
Ste. 110, Unit 370
Austin, TX 78738
Email: support@lucidpoker.com